What is more, automated replies won’t be sent if your Page’s messaging status is set to Away.įor businesses with an especially heavy workload of messages and a limited number of Facebook moderators, it would be advisable, though, to set up automated away messages. However, if you run, for example, a restaurant’s profile, you can inform users that they can book a table also via phone or email. Of course, you’ll have to limit yourself – you can’t put too much text in an automatic reply, and in such case, you can’t give answers to many FAQs. In your auto reply you can also include an answer to the most frequently asked question. Remember that auto-replies aren’t included in your Page’s response rate or response time, so you can’t improve your score by setting them up. All set? Save it and your auto-reply is ready.You can do it on the mobile preview in the right-hand column, or click on Preview in the Messenger button above it. Before you save your reply, check if it looks fine.You can customize your message and add personalization – the first name of the recipient, last name of the recipient, the full name of the recipient, Facebook page link, or website link.

Here you can choose on what platform your instant replies will be sent – Facebook (as responses to comments) or Messenger (message replies).Then in the second column on the left click Instant Reply and click on Edit.Go to Inbox and then click on the tab in the left-hand column Automated Responses.We’ll guide you through the process of setting up your auto-replies. How to set up an auto response on Facebook Messenger? In the meantime, you leave the sender with a reply that makes him or her rest assured that his message was received and is being processed.Īs it’s not a final reply to the user, you should always keep auto replies short and sweet.

They buy you time so that you can respond to the user when it is comfortable for you and think of a perfectly crafted answer. What is an auto response?Īutomated replies are messages sent automatically as your Page’s first response to new messages. That’s also why the process of contacting you should be smooth, and users should feel like you’re taking care of them along the way.

If you regularly publish content on Facebook, you should expect users to send you messages and treat your business Page like another platform for customer service. Yes, you can set up an auto response on Facebook Messenger, and it’s a great feature that more marketers should know about!Īnd it’s especially helpful if your marketing strategy relies heavily on communication on Facebook.

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